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Delivery Information

Delivery Information

Purchases made through our Canadian/International store will be shipped from our head office in Toronto. Purchases made through our USA store will be shipped from from the fulfillment center in Buffalo, NY.

We deliver to all areas within Canada and the world except for the continental United States and its territories. Our policy is to ship Same Day orders placed before 12 Noon. 

Order Processing and Shipping will not take place on the following Holidays listed below:

  • New Year's Day (January 1st)
  • Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • Civic Holiday
  • Labour Day
  • Thanksgiving
  • Remembrance Day
  • Christmas Day
  • Boxing Day

Rarely, events such as internet problems and natural events such as bad weather do happen. These events are completely beyond our control and may result in a delay. We cannot accept responsibility for these types of delays. You are notified by e-mail that your order has been received.

Order Status and Confirmation

An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online (when tracking is available). If you do not receive an email confirmation within 24 hours of your order, please contact us and we will respond to your request as soon as possible.